Click and Collect

How our Click and Collect works

  1. Choose what items you want to purchase from our extensive range
  2. Go to the checkout, select Collect in Store as your desired Delivery Method then proceed to make payment of your goods
  3. You will then receive an email confirming your order
  4. Once we have your order ready, you will receive an email telling you when you can collect your item, please bring this email with you, or have it on your phone or ipad as proof of your order.
  5. We will also need proof of ID, like a driving license or similar. Please note, you will be required to show proof of age if buying age restricted items.

 

Frequently Asked Questions

How long will it take before I can collect my order?

Once you have placed your order, it usually takes between 2 – 5 working days for the items to become ready for collection, we will send you an email the moment it's ready to be picked up.

Please don't arrive before you receive the ‘Order is Ready for Collection' email as your order may not yet be in store and you could be disappointed!

How will I know when I can collect my order?

When your order is ready for collection we will send you an email to let you know.

PLEASE REMEMBER to bring your ‘Confirmation Email’ and proof of Identification when collecting in store. You should contact your chosen professional (details will be available in your ‘Order Confirmation’ and ‘Order is Ready for Collection’ email) to arrange a convenient date & time for you to collect your order before arriving in store.

My order is ready to collect, what do I need to bring with me?

Once you have received your Ready For Collection email, simply turn up during our opening hours, and pick your items up!

  • A print out of your ‘Order Confirmation’, or ‘Order is Ready for Collection’ email as proof of purchase. 
  • A valid form of photo ID (e.g. Passport/Driving license etc.)

If you do not have photo ID, please bring proof af address, such as a utility bill or bank statement dated within the last 3 months.

We will not allow age restricted sales to be picked up by anyone who does not have proof of age. 

Can someone else collect on my behalf?

Yes, someone else can collect on your behalf, however they will need to bring in the following:

  • A print out of your ‘Order Confirmation’, or ‘Order is Ready for Collection’ email as proof of purchase. (Forwarded emails are not allowed)
  • A valid form of photo ID (e.g. Passport/Driving license etc.)

If you do not have photo ID, please bring proof af address, such as a utility bill or bank statement dated within the last 3 months.

How long do I have to collect my order?

Orders can be collected Mon-Fri 9am - 4.30pm, and Saturday 9am-1pm you must pick these up with 14 days.

What if I arrive to collect my order and I don't want it anymore?

If your item contains Laser Cut items that are made to order, those items will incur a 50% restocking charge, all other in stock items will be refunded in full. Your statutory rights are not affected.