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Cancellations & Returns
Most  items  on  this  site  are  made  to  order,  and  such,  they  fall  outside  the  scope  of  the  Consumer  Contract  Regulations  (2013)  with  regards  to  consumer  rights.

We  have  a  total  satisfaction  guarantee  on  all  our  items,  if  they  are  not  to  your  liking,  just  return  them  to  us  within  14  days.  Made  to  order  items  may,  however,  incur  a  25%  restocking  fee  if  they  are  found  to  be  without  fault  or  issue.  You  will  not  be  reimbursed  for  return  postage  for  any  reason  unless  the  item  is  damaged  and  we  have  asked  you  to  return  the  item  to  us.  Most  of  the  time,  we  only  require  a  picture  of  the  item  delivered  to  refund  or  replace  damaged  items.

Please  note,  you  must  inspect  and  check  your  items  for  damage  with  14  days  of  the  delivered  date,  as  claims  for  obvious  transit  damage  will  not  be  entertained  after  this  time.  

If  your  item  is  damaged  upon  delivery,  please  take  a  picture,  and  let  us  know  how  it  was  packed  so  we  can  improve  our  packaging.and  send  it  to  us  at  hello@acryliccraft.com  we  will  happily  remake  and  resend  the  item  to  you.

Your  statutory  rights  are  not  affected